-Responsible for the preparation and compilation of the yearly budget, business plan and the forecast in coordination with the relevant Department Heads and Sales and Marketing and Revenue leaders
-Responsible for the achievement of the commercial results of his area of responsibility, on short and long term
-Maintains a constant awareness of the general market trends (local, domestic and international) and of the activities of the competitors
Proactively seeks new business opportunities by building new relationships and actively getting involved in the sales activities of the hotel
-Ensures correct use of company's corporate identity at all levels in the hotel ensures the online content, websites and information on OTAS are always kept up to date
-Implements adequate control tools to monitor the commercial activities of the hotel daily, weekly, monthly and year to date. Act proactively to rectify/adjust the commercial strategy where necessary• Ensures financial expenditures, contracts and agreements are done in accordance to the company policies and guidelines.
-Motivates, mentors and coaches team to maintain highly efficient and productive workforce
-Instils a performance management culture within the hotel, in coordination with the hotel HR leader ensure that promotions and personal development schemes correlate
-Provides support and guidance to the team in their functional and operational tasks.
-Drives the performance management cycle, ensuring the applicability at all levels according to the company guidelines
-Ensures that the recruitment, and other relevant HR activities are managed in accordance to the company policies and procedures
-Encourages training and development activities to ensure team members have a high standard of skills and know how
-Ensures HR systems are effectively used and implemented
-Promotes a caring and fair environment across all levels with the focus on increasing the employee engagement and satisfaction level
-Ensures consistent focus on guest satisfaction and high quality of service
-Responsible for the offline and online reputation of the hotel, keeps informed of guests' complaints,ensuring complaint handling, guest reviews and guest recovery are managed properly on time
-Formulates and implements the short and medium-term strategy in the hotel operation
Promotes and encourages healthy and professional relationships within the hotel and with the Corporate/Area office.
-Informs employees and supervisor about important events and news within the hotel operation.
-Ensures a proper cost control is implemented at all levels (Payroll, Purchasing, F&B etc.)
-Encourages and implements CSR initiatives to support the local community in line with the company policies.
-Establishes monthly reports according to requirements and present to the Board of Directors once a month or at the appropriated time required by the Board.
-Ensures hotel is in compliance to the local and international legal requirements; follows through relevant certifications such as HACCP, legionella, Safety etc.
-Follows through that the maintenance of the hotel is managed in accordance to the standards and requirements; material values, renewal and care of premises, furnishing and fitting, machines, assets and FF&E
เพศ : ไม่ระบุ
อายุ(ปี) : 35 ปีขึ้นไป
ระดับการศึกษา : ปริญญาตรี - ปริญญาโท
ประสบการณ์(ปี) : 5 - 10 ปีขึ้นไป
-Age preferably 35 years up -Bachelor’s degree in Hotel management other relevant field -At least 5 years of experience in Hotel management , General manage -Communicates well in English -Demonstrate excellent organizational skills, communication skills, and problem-solving skills -Proven customer service experience as a manager; strong guest-focused mentality -Has computer skills, including MS Excel, Word, and PowerPoint